Deanndra was quick to respond to our queries. She explored options for us and always respected our opinion.
very friendly and helpful
Great experience! I always buy my cars from Mike.Brown at Frank Brown. This is my 4th car!
The helped me every step of the way and handled everything professionally. Got my truck back in top shape
I love that this dealership does not add overpriced extras and charge for installation. I got just what I wanted. Everyone was helpful and informative. If I asked a question that needed clarification, Ricardo got back to me with an answer in a timely manner.
On time. Fees were well within quoted expense. Provided transportation to home rather than waiting in lobby. Excellent follow-up.
Deeandra was and dealership staff was great in helping me purchase my new vehicle in a timely manner.
Customer service was outstanding, courteous and honest with time frame of waiting for my vehicle.
I received excellent service from the time I arrived until the time I left. I will definitely be going back to Frank Brown’s for my next vehicle.
Paul was very helpful, informative, and saw that my issue was resolved in an expedient manner.
I was impressed with Deanndra’s knowledge and fakes approach and the willingness of the dealership to work with me.
Salesman angel manciel didn’t know about HondaLink, xm radio free for 3 months, show us how to program garage opener, different drive settings ie sand & snow, set door locking when exit vehicle, go over features of ridgeline, etc. Salesman dennanna Massey spent 2 hours going over features & how to operate vehicle when went back to ask questions about some things. She is familiar w/the product
Excellent service. Quick and professional. The employees are well-trained. It only took me about 15-20 minutes to get my oil changed
Personnel are friendly and courtius the technician was knowledgeable and performed the repair diligently and correctly have no issues since the repair and willing to recommend future service.
My oil change this week. Terry the service cashier and Dean the service representative was very professional and knowledgeable. I have had dealings with everyone in the service department and they are all great. I have had a Honda vehicle for over 15 years, with no problems with my vehicle.
Always greeted with a smile and great service.
The Staff was friendly, helpful, and efficient. They Generally always are and my wife is insistent on using Frank Browns service department
I had a very great experience purchasing a vehicle from Frank brown. Rick was an wonderful sales guy and went beyond to help us out.
Excellent service, easy buying process. Love our GMC terrain. Second time to buy with Frank Brown.
This is our families sixth Honda purchase from Frank Brown over the years. The sales personnel and staff are always friendly, courteous and helpful, and we got a great deal!
Had a great experience at Frank Brown, JR got us taken care of quickly and efficiently.
My experience was excellent the staff was very professional, courteous and helpful. I have always been extremely satisfied with the work their shop has done . The moment i brought the car in and met with Dean the service writer and explained my needs he gave me a good time frame as to when the car would be finished. Even the experience the the cashier Terry was excellent . Always friendly courteous and helpful.. I required a ride home and the driver was very courteous and a very good driver. All in all was a excellent experience. We have been using the ...
Amazing service! Great people and fast service! Dean was great! He even called to make sure I didn’t have any questions!
Mike Brown and Tyson Hall were very helpful in helping me purchase a 2023 Yukon Denali.
Great experience here. 2nd purchase here. I would definitely recommend buying from here again. Fast easy experience.
Ethan my salesman was very friendly & professional. He took his time showing how everything worked (there’s a lot of bells & whistles on this truck). He made it feel like I was buying from someone I knew for years not someone I just met. Finance man was very efficient and answered all my questions.
Made the process incredibly easy. They kept me up to date. I am enjoying my new vehicle.
Very professional and friendly service. I would recommend to friends and family. Thank you very much.
Friendly , courteous and very professional, thank you for delivering the truck to my house much appreciated
Norma Fue muy amable la que me vendió mi carro nuevo. la recomiendo al que quiero comprar.
Always great service. Courtesy van is a life saver. Very few dealers I will trust to work on my vehicle but Frank Brown is one of them.
very prompt and courteous service. They also explained everything that was going to be done to my vehicle.
Very good customer service. Was not pushy and I was in and out in a timely manner
Professional, kind, informative of services and time to complete said services
Very helpful in the operation and features of the vehicle and very patient. The financial information was on spot. Thanks.
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Very helpful with the whole process!!! They totally helped me a bunch to be able to get the car I wanted 😊
Dean was courteous, helpful, and communicated with me clearly while repairing my vehicle. Best service experience I’ve had at a dealership in uears!
Very nice and friendly. I bought my vehicle there. I'm very satisfied with my it. I thank- you for your service.
They are always helpful and courteous, especially the men in the service department. Terry is always courteous and the driver always is very friendly and professional
The service agent discussed the service options on my 2016 CR-V as it has just under 30000 miles. He is quite competent & I am completely satisfied with its present & future needs.
I really loved how convenient the oil change was. It was quick to pull in the car, and it was done in about 1.5 hours (I got some breakfast in the meantime, and let the technician know, so it was perfect)!
The personnel were very professional and courteous. They checked on me several times to see if I needed anything.
I loved how helpful and how quick I was able to receive my car, I was very satisfied
Very satisfied with the whole buying experience at Frank Brown. Deeandra was great and made the whole buying process a breeze. I would recommend Frank Brown for anyone in the market.
Quality service and facilities
It was the best dealership I’ve been to. Getting a car was so easy and the best experience I’ve had with cars.
This was the easiest car deal I have ever done! I highly recommend Frank Brown Honda and will look forward to doing business with them again!
They are effecient, informative, and friendly. I feel that I can always count on them!
Albert went above and beyond to help my husband & I was walk away the car we wanted!!! He made sure to answer every question and helped us get our car in time for our trip! He was very kind and helpful! I was very pleased to work with him!
They were very friendly and did a great job on the needed maintenance. They were very thorough and they also followed up and went over everything that had done making sure I understood.
Will buy from Mike Brown again. He was amazing. Best I have ever meet thanks
Always provide overall good customer service and products. Makes buying new cars fast and easy.
Pleased with the sales side, haven’t had any experience with service department , sales person (kienan), was very good
Great Experience Everything is Excellent support and Complete Satisfaction with Great Support from Knowledgeable Dean Loveless
Good response and good service. The employees were all nice people. Especially liked the courtesy driver.
Very easy to check in and very little time to complete my oil change and recall updates.
The guys that work at Frank Brown Honda are the best. I always go to them for an oil change and any maintenance I need. They are always kind and explain everything to me. The prices are great too
The Frank Brown service department is always upfront about needs for my vehicle and costs for services. They are quick and efficient and make normal service for my Honda Odyssey so easy!
Always fast and friendly staff get me in and out within a few hours and, they always let me know what they did and what services I might soon require on my vehicle. I also very much like the shuttle service.
Ricardo Allegria ,the best salesman in Texas in my opinion.
Professional, courtesies, fast, friendly, clean, fair, easy to work with, reasonable Professional, courtesies, fast, friendly, clean, fair, easy to work with, reasonable
Very friendly service department Dean and Sunny were great to work with thanks.
Was in and out quickly. I feel that I am appreciated as a customer
Excellent service with knowledgeable individuals working with you to obtain a positive and fair car shopping experience.
Another good deal from you guys thanks. This is my third purchase with you guys.
Professional friendly very concerned about helping us get into a vehicle. Wiling to work with us promptly.
I have know Albert for years and traded with Frank Brown before always a pleasure and professional. I request a certain used vehicle and Albert and the Sales Team found the vehicle quickly and made the purchase an enjoyable process. I will definitely co.e back to Frank Brown when I trade vehicles again.
The staff went above and beyond to make sure my son found the perfect vehicle!
Getting better and better cleaner faster and with an improvement of the coffee bar selections would be on a par with the best service areas I have encountered service desk seems dated and not as customer friendly as either Kia or Toyota service desks
My wife had a good experience last year and I had a great experience too…. easy to deal with. I would recommend Frank Brown for buying a vehicle any time
Very professional, kind and helpful. My vehicle was done in about two hours. Transportation was provided to my home and back to the shop, which was a lifesaver. I just moved here and they are my go to guys!
Philip was so knowledgeable and helpful during my spur-of-the-moment decision to purchase a Terrain! Next time I buy, I’ll be coming to see him at Frank Brown GMC. Thanks for all your help, Philip!
Excellent dealership. Been buying vehicles there for many years. Friendly and great service department. Philip was prompt on getting the vehicle I wanted.
Great place to purchase a vehicle! Whole process was quick and easy. They took good care of us
My experience was extremely easy and pleasant. I would shop here again in the future.
Deandra was phenomenal once again. She delivers not only great product but exceptional customer service!
Ronnie in service always does a great job and Brandon arthur who did our recall was excellent and professional
Very friendly and not pushy! Kept me informed on trucks coming in that I was interested in.
Ronnie was so nice and professional when I booked an appointment to take care of the Takota Airbag recall. He told me to ask for him when I got there and he was just as friendly and courteous in person!!! What a great impression he makes for your business. We are new to Lubbock, so this was our first interaction with anyone there! It was a positive experience in every way! Thank you!
They knew my name upon arriving and greeted me. They were sped and did a good job.
It the most friendly and professional service department. I would recommend them to my friends and family.
Great place. Clean, efficient. Courteous. You want 15 words? Well here they are. I wrote what I liked. Your putting limits or expectations on people causes us not to want to do the surveys.
I greatly appreciate the great service Ronnie Botello provides. He always makes sure the work I’m done in a timely manner.
There service technicians ate always super friendly. They are quick to get your vehicle on for service. They always call me with any issues and the always let me know when my vehicle is ready for pick up.
Paul and the technician were awesome. Both times this time and the time prior when they fixed my cub holder. Terry the cashier does have a really beat up chair that makes his quads hurt when he tries to move but, him and Robert a really friendly
Love the service I received and the work done on my Honda CRV. Would recommend to others
Our sales person Mike was calm and not alot of extra chit chat that did not pertain to the deal.Professional.
The staff is amazing, they will go above and beyond for their customers. I would recommend Frank Brown Auto and Truck Ranch
Staff were friendly and helpful. We went to look at a specific vehicle on the lot but really wanted something else and they had it! Made a great deal and am so pleased with everything!
Ronnie Botello provided exceptional service. He me was prompt and made me feel very at home…unlike some of the other service reps that wouldn’t Eve acknowledge that anybody was around!!!
Deanndra was easy to work with. The dealership gave me a good trade value. Process was relatively quick.
I've brought my Civic here for servicing since 2013. They always treat me with respect. Highly recommend!
In and out quickly even on a busy day! Work is always done throughly and well
The service department at Frank Brown Honda is great. They are efficient, honest, and friendly.
All inquiries were answered promptly. The explanations given for needed repairs very accurate. The Staff very courteous
Frank Brown Honda they have been servicing my van for 14 year's and the people are great I have never had a problem and will çont
Very professional and Customer Service driven environment. I appreciate the fact that Ronnie showed that he cared. Excellent follow up and follow through. Impressed!
Quick and efficient service as always! Thank you, Frank Brown team for taking care of my service needs!
Frank Brown care about the customers! I bought my Honda Pilot from FB and they continue to take care of me and my car! Thank you FB!
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