Welcome to Frank Brown

Paul did a great job taking care of what we needed done to our Ridgeline. I appreciate the shuttle service they have

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Very thorough and trustworthy. My car feels brand new every time I leave the lot!

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Awesome dealership everyone was nice and very helpful I enjoyed my experience purchasing a vehicle

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Paul Vera is a very friendly and professional man who helped me tremendously with my car

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Very friendly when I arrived and very fast service with my oil change and thank you again!

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Ricardo was so helpful and kept looking for a car for us. He kept us posted on all available choices as soon as they came in.

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They were quickly able to help me find the brand new suv that I was interested in.

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Time for my oil change, wheeled into Frank Brown as usual. They could get it for service. I was in and done in about 45 minutes. Excellent service mgr. and mechanics.

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Everyone there was very nice and respectful. I went in to get my oil changed thinking it was going to take hours, but they got me in and out in about 30-40 minutes. They not only changed my oil, but they also gave my car a full checkup and even put more windshield fluid into my car without me having to ask them to.

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Mike brown is an amazing salesman. I will continue to purchase cars only with him

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The best and the friendliest place I went to get my vehicle I definitely will continue to go there

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The Honda service has always been accommodating in getting me in and helping me or my concerns.

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Very Fast service and very friendly and helpful staff. Really Enjoy coming to this location

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Frank Brown provides excellent service. They are knowledgeable, courteous and thorough. They ask questions and listen to what I have to say.

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Amazing customer service ! I would definitely recommend Choosing Frank Brown ! Our sales associate went above and beyond for us !

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The sales team will go above and beyond to accommodate you and your schedule. if little hiccups come up they adjust and make sure they take care of you.

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Guys really worked hard to make a deal with me.... Will go back Everytime I need a truck

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Kienan Beasley - our salesperson was very professional and kept us informed of vehicles in transit we were interested in buying. The Service department is great. Especially like Ronnie in service.

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Very professional and customer service oriented. Phil did an outstanding job with setting up feature of my new car.

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Ronnie did a great job with my service on yukon that needed warranty work great

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Always very professional, efficient and quick. This visit was not an exception. Work was completed as promised.

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Efficient and friendly. I always feel that they value my business. They do great work

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I have done this survey several times. The service was all good. No problem at all

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Quick, fast, and friendly service. Always make sure my vehicle is well taken care of.

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Great service!! Service guys and parts guys are the best and prices are reasonable. Would definitely recommend to a friend.

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Always very helpful and very nice people. I have been getting my oil changed from them since I bought my car and they’ve always taken such good care of my car and me as well

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Great Service and great people to trust they will take care of your car in a timely matter and they communicate fantastic.

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Everything was performed very well ' I highly recommend this company and will continue to use this service department.

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You guys have great customer service. Everyone I dealt with was awesome. Thanks guys so very much.

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I took our CRV to Frank Brown Honda service for an oil change. They did a great job in a timely manner as usually.

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Always friendly staff and you know that your vehicle will be done correctly. They always come ask about air filters when they need replaced.

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I was very surprised how easy and quick it was to get in and out

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Friendly and easy to deal with and willing to work with you! Stayed late to get the deal done.

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Great crew! Amazing customer service! Didn’t have to wait long. Definitely will be returning!

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Very good sales man and very polite. Easy to work with and meet all my needs

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Drive up is quick and easy. Honda Civic SI oil change price? Chef's kiss!

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Good response to things that were wrong with Yukon. Great fix,good price. Replaced warranty air bag.great job.

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Terry was extremely helpful and very sweet taking time out of his day to tell me things i didn’t know. He was very kind.

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No problems, oil change done in timely manner, Terry is awesome! Thank you everyone at Frank brown service!

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Stayed late in order for us to see the vehicle and the stayed for us to make a deal!!

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The staff has always been very nice. They do want I am requesting to be done.

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Great job , thank you for working on my truck it’s driving very well on highway

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The people at this location are always nice, clearly knowledgeable and super efficient. I never take my car anywhere else.

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The dealership is clean and professional. The customer service is great and they make sure we are safe in our cars!

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Really friendly, made the car buying experience a breeze, has an excellent coverage plan for a reasonable price

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I always receive excellent service. Everyone is friendly and helpful. I am treated with dignity and respect.

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The Frank Brown team have been phenomenal is servicing my Acura (no Acura dealer within 5 hrs of Lubbock). I'm very impressed with their knowledge, work, and friendliness!

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Issue resolved immediately after I turned the truck in. I was under the impression it would take a couple of hours, but they got it in a fixed in an hour.

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The nicest dealership and most accommodating with my schedule I have ever been to! Definitely recommend to others along with quick service!!

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Courteous and very helpful in every aspect. They were willing to deliver my vehicle to my job site

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Dee was awesome. She took her time to help us find what we needed and was really cool and fun

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Great experience, was very impressed with the the time and quality of service. Thank you again .

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They always take care of what I need. Very friendly. Was the quickest car sale I've ever done. I'll always return to this dealership.

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All staff was very friendly! From the service man, Paul..the gentleman at the front desk, Terry.. and the gentleman driving the shuttle! Very good experience!

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Everyone was polite. Service was fast, sales was easy to work with, reached a deal quick and were explanatory. Service was fast and fixed on the first time.

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Wonderful experience yea yea yea yea yea yea yea yea,ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok

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Andrew was very knowledgeable about the vehicle even though he had been there only a week. Very polite young man.

I had to have my truck towed to the dealership. I didn’t have an appointment because it was Labor day. I was worked in and the repairs were completed in one day. I’m very pleased with the the service I was given.

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Always prompt, friendly and knowledgeable service.

This was the fastest experience I've ever had at a dealership and everything go well. Price and vehicle both went my way and saved as well

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This makes 3- vehicles I have purchased over the years from Frank Brown. Excelient service and pricing on all 3. Sure I will by my next vehicle from them as well.

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Phillip Richardson was very, Knowledgeable, Professional and Personable without being overbearing. Very Helpful. I will make sure to visit Frank Brown again, when I trade vehicles again.

I absolutely love the Honda service center. From the moment you drive up, every member of the team is kind, polite, and so so helpful!

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I always rely on Frank Brown for all maintenance on my Honda Accord. The oil change pricing is very reasonable and the service techs are honest and always show me the filters that need replacement while never making me feel pressured on an up-sale.

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Courteous and prompt service. Waiting area was clean and chairs arranged for safety. Service is always satisfactory. I know I can always depend on dependable service.

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Very quick, efficient and great customer service. The people are always so friendly and helpful. Thank you for the very great services you all do.

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good service department and very efficient

Staff is friendly and helpful with addressing our needs. Servicing of vehicle is thorough and professionally done. They make sure we are completely satisfied. We like the personal attention we get before and after service.

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Staff is always friendly and helpful, They address my concerns and provide professional service. They are prompt and very good at making sure I am totally satisfied with the service provided. They do an excellent job in following up to make sure all is good.

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Ronnie is a very professional respectful gentleman that takes care of all your needs

Dean Lovelace was very kind, helpful and very courteous in helping with my recall for 2019 HR-V as it was overlook the first time.

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they will try their hardest to get you into a vehicle of your choice.

Ronnie botello is the best. So nice. So professional. I’ve been back a couple times for a few things and he’s always smiling and gets the job done. Thanks Ronnie!

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They are always very helpful and generally get my car out even faster than promised! Always friendly employees! I get all work done on my vehicle here and have for 5+ years! Highly recommend!

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Awesome people!! Tyson Hall is the Best!!

When you test drive the vehicle you want and love it. The sales man tells you about the features the vehicle has.

Everyone we made contact with was super friendly and helpful. I’ve had bad experiences with other car lots and this place exceeded my expectations!

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I was able to get my car in for an oil change and trip check quickly. The staff is courteous, knowledgeable, and helpful Robert has driven me to and from my work or home safely when needed. Terry is courteous and knowledgeable at checkout.

They were ready for my truck when I pulled up, was in and out for an oil change in about 30 minutes

Great staff and great service

Very good service get me in and out at a very reasonable time. Very good customer service and very professional. I will be a repeat customer.

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Service advisor Ronnie Botello was amazing. I’m from out of state and he got me in and had my problem solved in the amount of time that he estimated.

Good fine fast enough ok took care of my oil change didn’t take too long close to home friendly satisfied I hate these review just wanted my oil changed they did it I paid them everything goid

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As always, friendly and accommodating, kept me updated with progress on one recall issue, oil change and inspection sticker and had new brakes installed after checking!!

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I drove in their garage and they were attending another car. Two of the workers came at different times to tell me that they would get to me shortly.

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I have been very pleased with the service the work is always done right and it a timely manner will continue to trade with Frank Brown

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fast, friendly, knowledgeable, and willing to help.

Friendly, and took care of my car's needs. Had a camera replaced.Like their shuttle service also. Also Terry the gentleman that takes care of the service bill, is very corteous and helpful.

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Very friendly, and fast service didn't have to sit in there all day!

Dean was great as always . I bought my 2016 Honda CR-V (or whatever the name is there at your dealership new . It is the very best mode of transportation I have ever owned . The service department there has always been the very best service department in Lubbock , Tx . I took my used Honda car there many years ago . I have never been disappointed in the service men working there in all these years since it was built many years ago . The work the service department dose has always been excellent . The men who talk to you concerning your car’s needs ...

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I traded my Honda CRV for a 2021 year model. Everyone at Frank Brown was helpful and informative. I would recommend buying a new car there.

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Always friendly and helpful. I can not say enough about them. I will not take my vehicles anywhere else to get worked on. If I have to get my vehicle worked on or anything I know they will do it quickly and efficiently.

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Great service! On time. Communicated well. The job was done right! I will continue to use them and recommend to friends who need service done.

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Terry always makes sure everything is in order for me and is always friendly. Dean is always careful to be sure I get the service I need and let’s me know if something isn’t necessary. Feel like I can trust those guys to take care of my car - which is why I’ve been coming there for years.

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Special thanks to Dean at the service department! Appreciate his dedicated service to his customers. Also thanks to David in parts! Made it easy to get my son’s parts order taken care of.

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Friendly people and fast service

I went in for an oil change.for my Honda . It was really quick and efficient. They also checked other things like tire pressures & brake pads as well. I strongly recommend this service

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Appreciate Roadside service and care in replacing a new battery . Had to leave a message for a boost first thing Monday morning . Appreciate You all.

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Frank Brown service dept is the best in the area. Ronnie and Sammie are both excellent service advisors. We have always received quality repair at this dealership and the staff is always courteous and care about doing the job well.

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Fast, friendly service for my oil change.