Welcome to Frank Brown

Great experience, was very impressed with the the time and quality of service. Thank you again .

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They always take care of what I need. Very friendly. Was the quickest car sale I've ever done. I'll always return to this dealership.

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All staff was very friendly! From the service man, Paul..the gentleman at the front desk, Terry.. and the gentleman driving the shuttle! Very good experience!

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Everyone was polite. Service was fast, sales was easy to work with, reached a deal quick and were explanatory. Service was fast and fixed on the first time.

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Wonderful experience yea yea yea yea yea yea yea yea,ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok

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Andrew was very knowledgeable about the vehicle even though he had been there only a week. Very polite young man.

I had to have my truck towed to the dealership. I didn’t have an appointment because it was Labor day. I was worked in and the repairs were completed in one day. I’m very pleased with the the service I was given.

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Always prompt, friendly and knowledgeable service.

This was the fastest experience I've ever had at a dealership and everything go well. Price and vehicle both went my way and saved as well

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This makes 3- vehicles I have purchased over the years from Frank Brown. Excelient service and pricing on all 3. Sure I will by my next vehicle from them as well.

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Phillip Richardson was very, Knowledgeable, Professional and Personable without being overbearing. Very Helpful. I will make sure to visit Frank Brown again, when I trade vehicles again.

I absolutely love the Honda service center. From the moment you drive up, every member of the team is kind, polite, and so so helpful!

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I always rely on Frank Brown for all maintenance on my Honda Accord. The oil change pricing is very reasonable and the service techs are honest and always show me the filters that need replacement while never making me feel pressured on an up-sale.

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Courteous and prompt service. Waiting area was clean and chairs arranged for safety. Service is always satisfactory. I know I can always depend on dependable service.

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Very quick, efficient and great customer service. The people are always so friendly and helpful. Thank you for the very great services you all do.

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good service department and very efficient

Staff is friendly and helpful with addressing our needs. Servicing of vehicle is thorough and professionally done. They make sure we are completely satisfied. We like the personal attention we get before and after service.

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Staff is always friendly and helpful, They address my concerns and provide professional service. They are prompt and very good at making sure I am totally satisfied with the service provided. They do an excellent job in following up to make sure all is good.

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Ronnie is a very professional respectful gentleman that takes care of all your needs

Dean Lovelace was very kind, helpful and very courteous in helping with my recall for 2019 HR-V as it was overlook the first time.

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they will try their hardest to get you into a vehicle of your choice.

Ronnie botello is the best. So nice. So professional. I’ve been back a couple times for a few things and he’s always smiling and gets the job done. Thanks Ronnie!

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They are always very helpful and generally get my car out even faster than promised! Always friendly employees! I get all work done on my vehicle here and have for 5+ years! Highly recommend!

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Awesome people!! Tyson Hall is the Best!!

When you test drive the vehicle you want and love it. The sales man tells you about the features the vehicle has.

Everyone we made contact with was super friendly and helpful. I’ve had bad experiences with other car lots and this place exceeded my expectations!

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I was able to get my car in for an oil change and trip check quickly. The staff is courteous, knowledgeable, and helpful Robert has driven me to and from my work or home safely when needed. Terry is courteous and knowledgeable at checkout.

They were ready for my truck when I pulled up, was in and out for an oil change in about 30 minutes

Great staff and great service

Very good service get me in and out at a very reasonable time. Very good customer service and very professional. I will be a repeat customer.

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Service advisor Ronnie Botello was amazing. I’m from out of state and he got me in and had my problem solved in the amount of time that he estimated.

As always, friendly and accommodating, kept me updated with progress on one recall issue, oil change and inspection sticker and had new brakes installed after checking!!

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Good fine fast enough ok took care of my oil change didn’t take too long close to home friendly satisfied I hate these review just wanted my oil changed they did it I paid them everything goid

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I drove in their garage and they were attending another car. Two of the workers came at different times to tell me that they would get to me shortly.

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I have been very pleased with the service the work is always done right and it a timely manner will continue to trade with Frank Brown

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fast, friendly, knowledgeable, and willing to help.

Friendly, and took care of my car's needs. Had a camera replaced.Like their shuttle service also. Also Terry the gentleman that takes care of the service bill, is very corteous and helpful.

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Very friendly, and fast service didn't have to sit in there all day!

Dean was great as always . I bought my 2016 Honda CR-V (or whatever the name is there at your dealership new . It is the very best mode of transportation I have ever owned . The service department there has always been the very best service department in Lubbock , Tx . I took my used Honda car there many years ago . I have never been disappointed in the service men working there in all these years since it was built many years ago . The work the service department dose has always been excellent . The men who talk to you concerning your car’s needs ...

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I traded my Honda CRV for a 2021 year model. Everyone at Frank Brown was helpful and informative. I would recommend buying a new car there.

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Always friendly and helpful. I can not say enough about them. I will not take my vehicles anywhere else to get worked on. If I have to get my vehicle worked on or anything I know they will do it quickly and efficiently.

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Great service! On time. Communicated well. The job was done right! I will continue to use them and recommend to friends who need service done.

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Terry always makes sure everything is in order for me and is always friendly. Dean is always careful to be sure I get the service I need and let’s me know if something isn’t necessary. Feel like I can trust those guys to take care of my car - which is why I’ve been coming there for years.

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Special thanks to Dean at the service department! Appreciate his dedicated service to his customers. Also thanks to David in parts! Made it easy to get my son’s parts order taken care of.

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Friendly people and fast service

I went in for an oil change.for my Honda . It was really quick and efficient. They also checked other things like tire pressures & brake pads as well. I strongly recommend this service

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Appreciate Roadside service and care in replacing a new battery . Had to leave a message for a boost first thing Monday morning . Appreciate You all.

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Frank Brown service dept is the best in the area. Ronnie and Sammie are both excellent service advisors. We have always received quality repair at this dealership and the staff is always courteous and care about doing the job well.

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Fast, friendly service for my oil change.

Outstanding service from start to finish. Rob's the best salesperson I've ever had the pleasure of working with. He went above an beyond what I would ever think to ask of a salesman. Patient, understanding, helpful, and overall a superb representation for the dealership! I will not hesitate to purchase from them again or to recommend others do so! Can't wait to pick up my dream car when it arrives!

This is the greatest place to buy the Best Made vehicles. Phil gives 110% with Michael and Chris completing the closing package on financing. What a wowing experience.

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I find that the Honda service department is competent, professional, courteous and friendly. The Courtesy Van is a lovely and much appreciated service. Robert Is an excellent driver.

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Dean kept me informed the entire time they had the car for a major “check up”. He also called to recommend an additional service that really needed to be done. Terry was very helpful when checking out.

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Everyone is very friendly and helpful. They got me in and out within an hour! They gave me estimate and laid out all my options!

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Made sure my car was service and fixed right the second time! Friendly and explained what was done and what was needed for my car.

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I have bought two vehicles from this dealership and the vehicles both Hondas . I am very pleased with the vehicles and the people who sold me these Hondas.

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Made appointment for Friday morning, but the dealership started right after I dropped the car off on Thursday afternoon and before they closed for the day they already knew what the problem was.

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Up front and honest, made buying experience comfortable.

best GMC dealership on the whole West Texas plane. for all your truck parts and accessories in vehicles

I had two recalls, and the staff was very friendly and professional. When I joked that my key was all jacked up looking, a solution was given. I was able to get the key fixed for a much more reasonable price than I was originally given from Honda.

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service performed and it was done in under 45 mins. no hassle to get in and out

Have bought 3 trucks from Frank Brown over the years I have always been treated fairly and with respect from the salesmen service dept and parts dept I will continue to do business with them for all my vehicle needs

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Very friendly and got our vehicle fixed in a timely manner

I brought my Honda in for service. I was impressed by by the friendly and knowledgeable staff. Great prices, friendly staff, and timely service I highly recommend services your vehicles at this location.

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Joseph has great and professional attitude and very easy to work with!!! I will definitely recommend you to anyone I know buying a new or used vehicle!!

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Very friendly people and polite staff.

I love coming to this Honda dealership. They are so honest and easy to work with. I feel comfortable with their recommendations and trust their suggestions. Also, my wait is almost never too long. I'll continue to come here for my Honda needs - they are terrific.

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They are very helpful and I never feel like I am being taken advantage of when I take my car to be serviced. I never worry that I will be treated any differently being a woman v. My husband taking my car to the shop.

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Caleb was great working with us! We did the whole transaction from 300 miles away and he treated us as if we were standing right in front of him!!

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Friendly people that aren't overly pushy.

Service Dept is excellent, staff always friendly, clean environment. The staff is always willing to keep you posted about any time delays and cars are always returned clean on inside

Very thorough. Very professional. Our experience was very good. I think I’ve said enough. I don’t have 25 words to say how satisfied I am.

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Neal did a great job with the warranty repair for my 2020 Honda Ridgeline dealer installed running board lights. This was a second repair under warranty.

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Awesome people. It was nice doing business with them. Caleb and Emilio where so kind and friendly. It was a surprise for my family, my kids love it.

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Easies car buying experience I have ever had. Dea was phenomenal. She was extremely knowledgeable from the start. She had an answer for everything and if she didn’t know she found the answer.

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Brian Cole does a great job in the sales department and the service department was fast and good on oil change and mileage service on my new GMC AT-4, which is the best pickup I’ve ever owned and I’ve had a bunch…

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Always great service, Been going here for a year now and they do a great job servicing my Acura. Dean the service rep was on top of everything and kept me informed each step of the way about parts and service, very friendly and knowledgeable. Thanks

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Philip at Frank Brown in Lubbock TX sold us a car yesterday and he gets an A+ on selling cars. He was a fantastic salesman. My husband and I both enjoyed buying our GMC Acadia Denali from him.

We bought a 2018 Honda Accord, salesman , Aaron, was very helpful and responsive to our questions. The process from choosing the vehicle to closing went smoothly. Overall satisfied.

Service was great communication was great

Dean in Honda repair was fantastic as always! Great service, great attention to detail, and great people, always a wonderful experience bringing in my cars to get serviced.

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I love the Honda service department. Always easy to deal with, efficient, and does great work. I service my Acura TLX and will continue to do so! Definitely recommend.

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Brandon Arthur made the whole experience a great one. Knowledgeable and professional, he’s the best mechanic I’ve ever had the pleasure of working with. Definitely an asset to the company. I’ll be back next time I need service for sure

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Sales team and finance were awesome!!!!

They double checked a problem I'd had with a tire in another city. Recommended a way to fix a key problem that saved me money.

Terry was very helpful!! The wait time was reasonable. Would definitely recommend!!

Caleb was very helpful and did a good job too get me what I wanted. It was easy and fast. He found the right truck and took care of all mine nedds

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Great customer care. David Hendrix helped us out even picked us up from the Air Port. Got a great deal on the exact car we wanted, easiest purchase I have ever made. Service after the sale was fantastic. It is very apparent that Mr Brown focus‘s on customer satisfaction as well as service after the sale. 5 out of 5 for customer care, 5 out of 5 for delivering such a great buying experience and 5 out 5 for how professional, honest and military supportive that Mr Browns staff was. Highly recommend!!!!

I can’t thank you enough for the great service provided on my Yukon last week. I needed a brake light quick, Frank Brown had it and installed it within 30 minutes. Thank you to the wonderful service department!

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D was excellent! She was super friendly and accommodating. She had great hustle, we were super pleased with her service! Highly recommend you reach out to her for your next vehicle.

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friendly always helpful and don't take for ever to do the oilchange and Terry is always helpful and explains everything before you pay

Excellent customer service. Delivered the vehicle to me since I live out of town and had to work. Made the experience very pleasant and easy. Could not ask for better service!!

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Did not beat around the bush, I was in and out in 30 minutes. Very thorough and worked around my work schedule very well. Very pleased

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Sammy and Ramiro worked diligently to fix a very on uncommon A/C issue on my Acadia. It took two trips to figure it out, but they didn’t give up. Thanks guys!!

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Terry and Robert are both great assets to your company very friendly professionals , and your service guys are very knowledgeable happy to deal with them

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Amazing service amazing service by Brandon Arther mechanic. He was friendly thorough and extremely knowledgeable. I would recommend him to anyone and definitely believe he should have a raise and promotion.

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Great customer service, transparent deal, great communication!! This dealership is to be highly recommended!!!!!!!!!

friendly service and great technnicians

very knowledgeable sales person (Deanndra Mathes). I told her what I wanted and she found the car of my dreams!

BRIAN COLE is an excellent salesman and service provider! No high pressure just honest hard-workin! Finding me the truck I wanted and making me happy was all he cared about.

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