Welcome to Frank Brown
We’re Lubbock‘s Preferred Auto Dealer
Thank you for making your way to Frank Brown, your GMC,Honda, and used vehicles dealer serving drivers throughout Lubbock and the surrounding areas. At our dealership, you’ll find a solid selection of new and used vehicles for sale. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of service technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Frank Brown in Lubbock today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at (806) 686-6023.
What Our Customers Say…
10/10 every time! Frank Brown Honda Service is incredible. I recommend them even to non-Honda owners. The folks that work there are trustworthy, kind, and helpful. I always feel welcomed every time I come here. I trust my car with them 100% They don't try and oversell you and give it to you straight. Also, they give you the option to wait or you can take a shuttle back to work or wherever you need to go! I can't thank them enough for their service!
Called for a used car that didn't have any pictures available. Rep confirmed that the car is available, promised to send pictures/ videos and disappeared. An hour later I asked if he forgot about me and responded that the car was already sold. Unprofessional and careless.
My old CR-V had trouble in Post while I was heading home to Dallas on a Sunday. I got towed to this dealership, found a rental car in Lubbock, and drove home. I talked to Paul the next day. He set my expectations and said he would try hard to work me into their busy schedule. That evening he called to say they’d diagnosed the problem, and the next morning the problem was fixed along with additional tests to verify the engine was in good shape. I was thoroughly impressed. If this dealership treats out-of-town customers like me this ... Read More Google - Mar 22, 2025
Good welcome and check out experience.
This dealership had my 2020 GMC Terrain for my entire Spring semester at TTU and when I finally got a phone call to pick it back up it had sat for so long the battery was ruined and could not even be jumped. We had to pay out of pocket to have a new one installed. The car died on me after I pulled out of the dealership on my way back to my dorm. Then, after replacing the battery, my car still would not start unless buttons on the door were hit in a special sequence (and still would not ... Read More DealerRater - Nov 28, 2024
The guys in service are awesome! Brought my Del Sol in for what I thought was a simple problem, and they found plenty more to fix. They were honest about everything and gave me prices before they got to work. Will be back in the future!
Great service. Sales and management are outstanding! GMC manager (Scottie Bender) is tops!
Always greet with smile and service advisor Paul Vera are knowledgeable for every question what we asked
Every one was so attentive and kind .explained how everything worked everything went so smooth
Oil change only. Quick and easy
Quick to come assist, friendly & knowledgeable. Easy to work with and makes shopping a breeze.
Unsatisfied with waiting time in service dept Had to wait almost 3 hours for oil change
Dean did a great job getting my Honda in and out, thanks Dean for all you do.
Service was great- Dean was the employe I talk to he was very professional to the point explained things clearly I live in Comanche wish your dealership was closer- Thanks very much
The service was great, however, I did think the service time of 2 hours was a bit long for an oil change and a state inspection.
I’ve never had anything but good experiences from their service department thank you so much.
Great team, work well done, great location, fair pricing, clean waiting room, nice waite time.
Every one was very polite and courteous. They were very professional and it didn’t take long to take care of the paperwork. I do recommend to anybody. Thanks, I am really enjoying my new Civic.
Great dealership! Easy process. Management was awesome to deal with. Finance was pressure free and gave me plenty insight.
Salesman was very knowledgeable about product.and helpful in setting up pickup with phone and explaining all features on pickup
Had routine maintenance done recently on our HR-V. Dean checked me in with time expectations and costs. He has ALWAYS been friendly and helpful and this day was no exception. He came into the waiting area and showed me two filters that were exceptionally dirty. I said, "change 'em" as I wasn't surprised by their condition. The time involved in the entire process was reasonable as was the cost. We bought our first Honda from Frank Brown in 1989, followed by 3 more over the years. The last was a FIT in 2010 and it we're still driving it. ... Read More Google - Nov 4, 2024
The service department t has fast and friendly service ready to take care of your every automotive need.
I have worked with Philip Jensen on a prior purchase and was very pleased as always.
I had a GMC truck that lost the engine with 29000 miles on it while driving out of town. GMC roadside got me towed quickly to Frank Brown. They couldn’t get it in immediately but after that they had it replaced in 3-4 weeks. They also provided a loaner during that time
Very helpful, tried to make everything convenient. Very family oriented and made us feel like family. Great vehicles, great customer service
Ricardo is always so fast to respond with any questions or help we need! My family and I have always used him.
JR was very knowledgeable about the vehicle we purchased and helped us pick the right car for us.
I recently purchased a GMC Sierra SLT from Frank Brown Auto Dealership, and the experience was exceptional from start to finish. The team was knowledgeable, transparent, and attentive to my needs, ensuring I found exactly what I was looking for. They took the time to go over all the features and options, helping me pick the perfect Texas Edition package that met my style and functionality needs. The buying process was smooth, and I never felt pressured or rushed. I highly recommend Frank Brown Auto if you’re looking for a hassle-free car-buying experience with friendly, professional staff who truly ... Read More DealerRater - Oct 30, 2024
Dean quoted price and services to be performed. All was done as he described. They did notify me about an additional service needed after inspection, quoted the price and completed upon my approval. No surprises and finished same day mid afternoon. A great experience!
Paul helped me he was awesome The staff are great. I recommend everyone to Fran Brown
Handled professionally and quickly. Didn’t oversell me things I didn’t need when they had an opportunity to. Love going to Frank Brown Honda.
Prompt and respectful. Attended me quickly and explained the recommendations promptly and fulfill their obligations in a timely manner..
Excellent sales staff. Rob and Phil made the process informative, uncomplicated and quick. Our best car buying experience!
I had a great experience. My salesperson was so efficient and accommodating. My original intention was to buy a used car but the first salesperson I worked with showed me the Honda that I purchased. I am very pleased.
Had my car for 3 days and when they finally looked at it, they said nothing was wrong
Very nice and very helpful when selecting a car. Great service department as well. Enjoyed buying a car.
Great staff and quality vehicles
Rick was so very helpful in helping me find a new car that fit my needs for work and family perfectly. He was patient with me and was able to answer all my questions. The process was so smooth and easy. Definitely recommend Rick Lara at Frank Brown for your car and truck needs!
Excellent Service and Employees! They took my Tucoma Pickup in and had it inspected in 10 minutes!
They try to help take care of your needs while getting your vehicle In a timely manner.
I gave the the car for transmission oil change. After changing the oul there is a jerk in the vehicle while shifting the ger from park to reverse. I told the staff over there, they are asking to do a diagnostic test which will cost $99 plus tax.
They accommodated my needs and got me right in! Paul reached out and was very helpful in explaining what was wrong with my vehicle and communicated so clearly efficiently.
The service was performed in a timely manner. Everyone in the service department was very cordial and very professional.
Very pleasant to deal with, thank you for a good automotive buying experience. We will be back.
I like that it is an individual owned company that focused on me only when we showed up
Angel Sauceda, salesman was very friendly and knowledgeable on the truck we purchased. Dealership was very friendly
They were able to diagnos and repair my vehicle in timely manner with no problem.
I have purchased many new vehicles from Frank Brown over the years and the process is always simple and straightforward with great customer service.
Wonderful dealership would highly recommend great job! Keep up the great work! Would definitely go back for our next purchase
Interact with customer good Selection of vehicles is good. Sales seems to be knowledgeable about
I’m always address by name and being a customer service manager thats always a great start. Terry is always helpful with explaining my service sheet. I appreciate the return follow up call with recommendations of service needed.
Poor Communication. Was made to feel like my inquiries were an inconvenience and bothersome. Was never told reasoning behind the malfunction or reason repairs were needed. Was not kept up to date during the process. Left messages for callback and calls were never returned.
Prompt efficient service very friendly staff and always recommend Frank Brown to my many friends and family
Beyond excellent service, amazing and very professional staff, and complete confidence in purchasing. Beyond satisfied with my experience
Busy early but they get to you quickly. Thanks for working on my Chevy even though it’s not a GMC.
Service was good. Took a little longer than usual for an oil change Ba na ba.
Treated me like a long time preferred customer even tho first time. Mr. Dean was especially helpful.
Friendly, willing to help and give information. Checks for updates and looks for issues that are not part of the service you are getting.
Always courteous and professional service. The service provided is completed in a prompt and timely manner.
The service was top fabulous i i i i i i i i i i i
Had recall on vehicle that was being taken care of. Made appointment and got it in and out in a timely manner.
Excellent service, very helpful and friendly. Philip was very knowledgeable and we would refer them to our friends.
Very friendly and went out of his way. However, I did over-pay for the Sonata. Albert told me they couldn’t come down from the 25.9k price tag, but, after some research, most are going for 23-24k. But that’s on me. I should have fought more for the lowering of the cost of the vehicle. Won’t happen again.
Im deaf and we dont talk only if they write in correspondence i can read what they’re saying or if i have questions i would ask in writing so everything looks good so far !
Friendly and professional salesman. Would rate him the best Ive ever worked with. Happy to recommend to anyone
Very great service would recommend it and always great wand looking forward to seeing them soon
Tyson was great, best buying experience ever. He worked with and made a deal I couldn’t refuse.
Josh went the extra mile rebuilding the lock tumblers and was willing to share knowledge with me. Expert job!
Efron, was very helpful and patient with us. Also, he followed up after the sale!
Wonderful dealership. Outstanding customer service. This is the only place I’ll be buying my vehicles from in the future.
Service with a smile from Dee Mathes! Sales personnel service makes the difference between dealerships. She is very knowledgeable and patient. Caleb and Michael were good to work with also.
Best dealership i have ever experienced in 30 years. Professional and quality work. No shennanigans
They made it easy to trade. I would definitely recommend them. I was in and out.
Big selection of vehicles with courteous people. Yes yes yes yes yes yes yes yes
They found me a diamond in the rough. The issue I had is when I bought the vehicle the TPMS sensors were working but when I picked up the vehicle it was not. They also had to re-wash the truck when I got there to pick it up.
Everything went great and no complaints. Everyone handled all of the details in a timely manner
Got my car in the same day and fixed the same day price was fair and the sweetest man gave me a ride home and picked me up when my car was completed
The service was good. The guys fixing my car are knowledgeable and polite. I won't take my car elsewhere.
Very professional!! Great Price and wAit time wasn't long.the atmosphere was great and very friendly PAUL the service manager is the BEST,He make you feel at home.Explain things where fully understand
Very pleasant and straight forward interactions with all members involved. Offered a good deal with no hesitation
Friendly, responsive and professional. I told them what I had been driving and what I wanted to do, they accommodated that desire, did botbtry to talk ne into something I did not want. We made it happem
I had a great experience with the salesman. He was very patient and helpful during the purchase process.
Prompt, positive professional service. As well as diverse inventory to choose from & knowable salesperson.
Very good place to buy a truck. I would buy a truck again. Nice people
Everything went well! Picked out the car I liked on line. Drove it and loved it! Excellent experience!
Sales person was very good, professional and helpful, management needs people skill and come talk.
We came in knowing what we wanted and they did a great job getting us in it.
They were efficient, knowledgeable, and very friendly. They made us a great deal. Easy to work with and easy to get hold of.
Paul Vera and his team were amazing when it came to servicing my car. I would highly recommend them for all your service needs!
A great dealership to do business with. Our salesperson, Tyson, was super! We will continue to do business with Frank Brown!
They helped me navigate a difficult situation regarding a 2018 CRV with a fuel pump (warranty recall) issue. Josh Berber’s at your dealership went over and above great customer service to make sure my daughter was safe and felt comfortable with the whole process.
Phil made it quick easy, told me everything I needed to know about my car, and signing the documents were a Breeze he didn’t short any info got right to the point, overall just a great easy first experience recommend the dealership and Phil Richardson to any one looking for a new vehicle
Stop in today!
Lubbock, TX 79424
Service & Parts: (806) 686-6022